Privacy policy

1. Scope

This Privacy Policy explains how 1MARK8 Technologies Pvt. Ltd. collects, uses, shares, stores and protects personal data when you use our website, app, dashboards, marketplace, listings, booking tools, support channels and related services.

It applies to customers, providers, hosts, drivers, sellers, buyers, visitors, support contacts and business representatives. It should be read with our Terms of Service, Refund and Cancellation Policy and any product-specific notices shown at the time of use.

2. Data we collect

• Account data: name, phone number, email, profile photo, language, referral details and account settings.
• Verification data: OTP status, business name, address, GSTIN, PAN, bank account details, provider credentials, professional licenses, vehicle documents, property documents and KYC records required for trust, payout or legal compliance.
• Marketplace data: listings, photos, prices, availability, bookings, stays, ride requests, trip records, trade conversations, reviews, ratings, cancellation reasons, complaints and support evidence.
• Payment data: transaction IDs, payment status, invoices, refunds, subscription plan, payout status and limited payment metadata received from payment partners. We do not store full card numbers.
• Device and usage data: IP address, device model, browser, operating system, app version, crash logs, diagnostic events, security signals, cookie identifiers and feature interactions.
• Location data: approximate or precise location when you permit it, including pickup, drop, service address, stay location, delivery or live trip location where a feature needs it.
• Communications: messages, calls, emails, WhatsApp/SMS notifications, support tickets and grievance records exchanged with us or through platform tools.

3. Sensitive and high-risk data

We collect sensitive or high-risk data only where needed for verification, safety, payments, dispute handling, fraud prevention, legal compliance or a feature you choose to use. This may include government ID references, vehicle or property documents, live location during commute or service fulfilment, and evidence submitted in complaints.

Do not upload another person's ID, private images, medical information, passwords, banking secrets or unnecessary documents unless we specifically request them for a legitimate platform purpose.

4. How we use data

• Create, authenticate and secure accounts.
• Verify providers, hosts, drivers, sellers, properties, vehicles, listings and payment accounts.
• Show listings, prices, availability, distance, route, booking status, recommendations and marketplace search results.
• Enable bookings, subscriptions, flat charges, payments, refunds, payouts, invoices and tax records.
• Send OTPs, transactional alerts, booking updates, ride updates, support messages, policy notices and security alerts.
• Detect and prevent fraud, fake listings, stolen goods, forged documents, payment abuse, spam, harassment, unsafe activity and platform misuse.
• Handle complaints, disputes, chargebacks, insurance or payment partner queries, legal notices and law-enforcement requests.
• Improve reliability, security, product performance, user experience, analytics and customer support.
• Send marketing only where permitted by law and your communication preferences.

5. Legal basis and consent

We process personal data where it is necessary to provide the platform, perform a contract, comply with law, protect users, prevent fraud, resolve disputes, operate security systems, or based on your consent for optional features such as precise location, marketing or certain device permissions.

You may withdraw optional consent through device settings, account settings or by contacting us. Some features may stop working if the related permission is withdrawn.

6. Who we share data with

We do not sell personal data. We share data only where needed to operate the platform, complete a transaction, comply with law, protect users or improve services.

• Counterparties: limited profile, listing, booking, pickup, drop, stay, trade, payment or contact details needed for a confirmed transaction or dispute.
• Providers and processors: payment gateways, cloud hosting, analytics, SMS/WhatsApp/email providers, support tools, fraud-prevention vendors, verification vendors, map providers and security vendors under contractual controls.
• Professional advisers: auditors, lawyers, tax consultants, insurers and compliance advisers where required.
• Authorities and safety recipients: police, cybercrime cells, courts, regulators, banks, payment partners, insurers or affected users where disclosure is legally required or reasonably necessary for fraud prevention, user safety, crime detection, legal claims or platform security.
• Business transfers: a buyer, investor, lender or successor if we reorganise, merge, sell assets or transfer part of the business, subject to confidentiality and applicable law.

7. Fraud and police disclosure

If we detect or reasonably suspect fraud, impersonation, stolen goods, forged KYC, fake listings, payment fraud, account takeover, harassment, threats, unsafe commute activity, property misuse, illegal services or any other unlawful activity, we may preserve and review relevant data.

We may share relevant account details, KYC records, device identifiers, IP logs, location records where available, booking or trip history, listing content, chats, payment references, support evidence and other records with police, cybercrime cells, courts, regulators, banks, payment partners, insurers or affected users when required by law or when we believe in good faith that disclosure is necessary to prevent, detect, investigate or respond to fraud, crime, safety threats or legal claims.

8. Cookies and similar technologies

We use cookies, local storage and similar technologies to keep you signed in, remember preferences, measure performance, prevent abuse, debug errors and understand product usage. You can control cookies through your browser, but some parts of the platform may not work correctly if cookies are disabled.

9. How long we keep data

We keep personal data only as long as needed for the purpose collected, unless a longer period is required for tax, accounting, legal, fraud-prevention, safety or dispute reasons.

• Active account data is retained while the account remains active.
• After account deletion, ordinary profile data is generally deleted or anonymised after 90 days, unless needed for legal, fraud, safety, payment, tax or dispute reasons.
• Transaction, invoice, subscription and payout records may be kept for up to 8 years or longer if required by law.
• Fraud, abuse, safety and enforcement records may be retained for as long as reasonably necessary to protect users, prevent repeat abuse, respond to claims or comply with law.

10. Security

We use technical and organisational safeguards including encryption in transit, encrypted request flows where enabled, access controls, audit logs, role-based permissions, monitoring and incident response processes. No system is perfectly secure, so users must also protect OTPs, devices, passwords and account access.

If we become aware of a data breach requiring notification under applicable law, we will notify affected users and authorities as required.

11. Your rights and choices

• Access a copy of your personal data where legally available.
• Correct inaccurate or incomplete data.
• Delete your account, subject to legal retention and fraud-prevention needs.
• Withdraw optional consent such as marketing or location permission.
• Opt out of promotional messages while still receiving transactional and security alerts.
• Nominate a person to exercise rights where applicable under Indian data protection law.
• Raise a grievance or appeal a data-rights decision through the grievance contact below.

12. Children

1MARK8 is intended for users aged 18 and above. We do not knowingly allow children to create accounts or transact on the platform. If you believe a child has provided personal data to us, contact us so we can take appropriate action.

13. Storage and transfers

Your data may be stored or processed in India or in other countries where our service providers operate, subject to applicable law and contractual safeguards. We will not knowingly transfer data to a jurisdiction restricted by Indian law.

14. Changes to this policy

We may update this Privacy Policy to reflect legal, security, product or business changes. Material updates will be posted on this page and, where appropriate, notified through the app, website, email, SMS or WhatsApp.

15. Contact and grievance officer

For privacy requests, deletion requests or grievances, contact grievance@1mark8.com. Grievance officer: Ms. Riya Mehra. Address: 4th Floor, Sector 8 Industrial Area, Panchkula 134109, Haryana, India.